Countess of Chester

Information Leaflet

Visiting
Parents and carers are welcome on the unit and can visit all day.
Please inform the Ward staff during your stay regarding additional visitors. Other visitors can attend from 1pm to 3pm and 5pm to 7pm. A maximum of two people can be at the patient’s bed at any time.

1 Adult (parent/carer) is welcome to stay with their child overnight, and a fold out bed chair will be provided.
The team request that visitors are respectful of other inpatients.

Travelling by car
If you are travelling on the M56, at junction 15 take the M53 to junction 12. At the roundabout take the exit signed Chester. At the next roundabout take the third exit and follow the signs to the hospital.

Visitors travelling by public transport
The Countess has partnered with Cheshire West and Chester Council to introduce a Park and Ride scheme for patients and visitors to our Chester hospital. Available from the Council’s Upton and Wrexham Road Park and Ride car parks, buses now stop directly outside the Countess on Liverpool Road and run every 12 minutes. The cost is £1 per return journey.

Park and Ride bus times
Monday to Friday: 7am to 7pm
Saturday: 8am -7pm
Sunday and Bank Holidays: 9am – 6pm

Buses will run every 12 minutes
To view the Park and Ride bus schedule visit: www.cheshirewestandchester.gov.uk/residents/transport-and-roads/public-transport/buses/park-and-ride.aspx

Visitors travelling by train
The Countess of Chester Hospital is just a five minute walk from Bache train station which is one stop away from Chester station on the Wirral Line.

Merseytravel
For details of bus routes and timetables into Chester from Merseyide www.merseytravel.gov.uk

National Rail
The gateway to the UK’s national rail network www.nationalrail.co.uk

Parking Information
The Trust operates a multi-payment system that includes cash, card, contactless and app payment facilities. It is also ticketless and uses automated number plate recognition (ANPR).

Ward 30 Children’s Ward is located on the ground floor of the Women and Children’s Building.

The staff on the Children’s Unit wish to acknowledge that it is the right of every child and their family or carers to receive the highest possible standard of care whilst in hospital. We endeavour to do this by providing Registered Children’s Nurses, Registered Nurses, Children’s Training Nursing Assistants , medical and support staff who consider a child’s physical, physiological, social, cultural and spiritual needs. All staff work in conjunction with the Trust’s Think Family, Behavioural Standards and Duty of Candor.

Two en-suite cubicles are available for oncology patients. Additional cubicles without en-suite cubicles can also be utilised if needed. These cubicles have a small flat-screen TV, available for use free of charge.

Patients and families may access the hospital WiFi free of charge.

There is a playroom on the ward and this can be closed off at agreed times for private use for oncology patients to enable them to play safely whilst immunocompromised. There is a small team of play specialists that are available to provide daily activities and deliver toys to patients in isolation. All patients can choose their meals from a daily menu and this is delivered on ‘Thomas’ the food trolley. Patients can also give special food requests to staff and where possible this will be provided from the main kitchen.

Parents can sleep next to their child in a fold down chair. There is also ‘Christopher win’ which is a small self-contained accommodation just off the ward where parents can use the kitchen, living space, bathroom and 2 bedrooms.

Meals for parents can be purchased in the hospital canteen, shop or Costa as detailed below.

A restaurant is located on the first floor of the Countess Hospital and serves hot meals and snacks at every mealtime. Located in the main entrance area is a small shop which sells snacks, fresh sandwiches, magazines and other essential items. A Costa Coffee cafe is also located in the main entrance.

The Spiritual Care Centre is located in the main hospital building – close to the blue bridge – and is open to people of all faiths and none. A team of chaplains from different Christian denomination are supported by a team of 50 volunteers and they often visit wards as well as welcoming patients and visitors to the Spiritual Care Centre. Chaplain support is available 24 hours a day and can provide contact for other religious leaders as requested.